You are required to give 24 hours notice if you need to cancel an appointment or else you will be charged 50% of the session fee.
If you fail to show for an appointment you will be charged the full fee.
Whether hands-on or exercise treatment is given during the first session will depend on the complexity of your case and hence the time required for assessment. You will receive some form of education, advice and plan for treatment at a minimum.
If you are having a videoPHYSIO consultation your treatment/exercises may be done with you on the video call or they might come in email format afterwards.
Yes, you must book for the group based classes to ensure that the numbers are kept to an amount that is beneficial to YOU. If you have a repeat booking you should let your instructor know as soon as you do if you can’t make it so someone else can take your space. Please contact us or check out our booking page for more information about when and where these classes are on.
If you are unable to attend a class, we try to accommodate you in another class on the same week if there is space, but this is not always possible as most of our classes are now full. Throughout the week we run a number of classes both in studio and online at different times and with different instructors.
We are unable to add missed classes to different weeks or new blocks as it makes everything too confusing and difficult to keep track of.
If you cannot attend your regular class, and would like to make it up in another class on the same week (availability dependent), you can book online using our booking portal or email us and we will do our best to accommodate your request.
The other option we can do now is send you a recording of one of the other classes to practice over the week in your own time so you don’t miss out – this link will be active for 1 week only.
This depends on availability. Classes are run over 5-8 week blocks and are generally full as numbers are very limited. Those people who have signed up for the block have priority attendance. If someone can’t attend or if a class is not full there may be a space for casual attenders. We recommend booking on for the full block to avoid disappointment. Most classes are full but we will announce when new spaces are available to those on our mailing list first and then on social media.
To join our mailing list sign up here.
YOUtherapies is located at Claureen House, Lahinch Road, Ennis, Co. Clare, V95 Y330. Enter V95 Y330 into google maps/sat nav.
For convenience to people who might not have time or are unable to leave home an online videoPHYSIO consultation can be very beneficial. You would need some device with a camera – a smart phone, tablet, laptop or PC. The larger the screen the easier but not essential. You will be sent a link to access the session in advance. You shouldn’t need to download any additional software. Once the videoPHYSIO is connected the session works similar to an in-person session in that we discuss your concerns first and then you will be asked to do certain activities or movements. Your physio will be taking notes at the same time just like in person. You might work through your rehabilitation during the call as well or will be sent some exercises or things to work on in a follow up email.
As with any intervention there are many factors involved in getting a positive outcome. You can be assured that you will still be seen by the same experienced, knowledgeable and caring physio and for the same time. You will get 100% attention during the session and even more support after and between sessions if needed. Have a look at Aideen’s post on the evidence behind videoPHYSIO if you need further rationale.
If you have physiotherapy cover in your insurance policy then more than likely yes. Insurers do vary in how much they reimburse you, what information they require on the receipt and what conditions are and aren’t covered. You should check with your insurer first.
One of our clinicians, Shauna is a registered Athletic rehabilitation therapist rather than a physiotherapist. She is still educated to a degree level but her qualification may not be recognised by your insurer so they may not include cover for treatment provided by her. It is your responsibility to check with your insurer first. Feel free to ask for another clinician.
You might also get some tax relief if your GP has advised physiotherapy.
Generally no, but in response to the covid pandemic Laya healthcare have agreed to cover MRI referrals for certain body parts to Alliance medical for the time being.
A physiotherapy consultation would be a good place to start though if you think you might require a scan. Physios can help you determine if further investigation would be useful.
All Gift Voucher values are valid for 5 years from date of purchase
Specific treatment vouchers are valid for 12 months, thereafter the purchase price paid for the voucher is applicable
Gift Vouchers can be partially redeemed
Gift Vouchers are not refundable
Gift Vouchers can only be redeemed by the named recipient, however you can regift your voucher to another recipient if you wish
Booking is essential and subject to availability
Any subscription or class block purchase must be redeemed for the duration on the voucher. Duration starts from the first booking made, an extension to the duration is not possible
Receipts for the purchase is available to the payee only
YOUtherapies usual cancellation policy applies to all booked appointments/classes
Bookings cannot be guaranteed with a particular therapist
